We want customers to receive products in acceptable condition and consistent with the order placed.
Return Eligibility
A return request may be considered when:
- The request is submitted within 30 days of delivery;
- The item is unused, clean, and in resalable condition;
- Original components, accessories, instructions, and packaging are included;
- The customer provides valid order information and any requested photographs.
Items showing signs of installation, outdoor exposure, soil contact, water damage, plant residue, modification, misuse, heavy wear, or improper storage may not qualify for return.
Non-Returnable Items
For hygiene, safety, customization, or condition-control reasons, certain products may be final sale. This may include personalized items, clearance goods, opened consumable garden materials, used cutting tools, planted products, or items specifically marked as non-returnable.
Starting a Return
Contact service@mavenoresl.com before sending anything back. Include the order number, item name, reason for return, and photographs when relevant.
Approved requests will receive return instructions. Products returned without authorization may not be accepted.
Return Shipping
When a return is based on customer preference, incorrect size selection, compatibility concerns, or a change of mind, return shipping costs may be the customer’s responsibility.
When the confirmed issue resulted from an incorrect, defective, or damaged item, we will review the circumstances and provide an appropriate solution.
Inspection and Resolution
Returned products are inspected after receipt. Approved refunds are issued to the original order method. Original shipping charges and return-related costs may be excluded unless required by law or the return resulted from a confirmed store error.
Processing speed may vary depending on inspection requirements and financial institution procedures.