Mavenores™ is committed to fast shipping and careful order handling.
Orders are reviewed before dispatch to confirm item availability, address details, and packaging requirements. Some orders containing multiple products may arrive in separate parcels because items can be stored or prepared at different facilities.
Customers are responsible for providing a complete and accurate delivery address. We are not responsible for delays, failed delivery, or loss caused by incomplete addresses, incorrect apartment details, unavailable recipients, restricted access, or customer-requested carrier changes.
After shipment, tracking information may be provided by email or through the order-status page. Carrier updates can occasionally pause or appear later than the parcel’s actual movement.
Delivery speed can be affected by carrier congestion, severe weather, regional service interruptions, customs procedures, public holidays, remote destinations, or other events outside our reasonable control.
If tracking shows a parcel as delivered but it cannot be located, customers should:
- Check entrances, porches, garages, mailrooms, reception desks, and safe-drop areas;
- Ask household members, neighbors, or building staff;
- Review the delivery notice or tracking details;
- Contact the carrier and then notify our support team.
Visible shipping damage should be reported promptly. Customers should retain the packaging and provide photographs so that the issue can be evaluated.
Import duties, local taxes, inspection charges, or regional handling fees may apply to certain destinations. Where applicable, these charges are determined by local authorities and are the customer’s responsibility unless otherwise stated.