Can I change or cancel an order?
Contact us as soon as possible after placing the order. We will make a reasonable effort to help, but changes and cancellations are not guaranteed once processing, packing, or shipment preparation has started.
How do I know whether a product fits my garden space?
Please review the measurements, capacity, materials, and intended use shown on the product page. Customers are responsible for confirming that an item is suitable for their available space, plant type, climate, surface, or intended gardening activity.
Will the product look exactly like the website images?
We work to display products accurately. However, colors and finishes may appear slightly different because of lighting, screen calibration, natural material variation, production batches, or photography conditions.
What should I do if my item arrives damaged?
Contact us promptly with your order number and clear photographs. Keep the original packaging until the request has been reviewed. We may offer a replacement, refund, partial resolution, or another appropriate remedy based on the circumstances.
Can gardening results be guaranteed?
No. Plant growth and garden performance depend on many conditions, including climate, soil, sunlight, watering, maintenance, pests, plant health, and correct product use. Product descriptions explain intended functions but do not guarantee a specific gardening result.
Are instructions included?
Instructions may be included in the package, printed on the product, provided on the product page, or supplied electronically. Contact us if you need clarification before using an item.
How can I track my shipment?
When tracking becomes available, it may be sent by email or displayed through the order-status page. Tracking activity may take time to appear after a parcel has entered the carrier network.